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We’re improving your customer experience.

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Paperless billing to serve you better

Our online billing and customer self-serve portal, Customer Advantage, provides enhanced convenience for those customers looking for online services.

Our new online billing and customer self-serve portal will be available to all customers. Note: all current electronic billing customers will already have accounts set up. See below for sign-in instructions. 

As part of our commitment to serving you better, we have improved your paperless invoicing experience. Customers will be able to:

  • Pay invoices online.
  • Self-serve options, such as sign-up for our Pre-Authorized Payment Plan.
  • View up to 18-months of invoice and usage history.
  • Easier access to manage account information.
Sign-In Here

Enhanced Service with Customer Advantage

Usage & History

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Customer Advantage offers an easy way to view your natural gas usage and access to your natural gas usage history.

Service Requests

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This new self-serve portal, allows you to submit request services such as move-in and move-out requests.

Payments

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Customers can make one-time or ongoing online payments via pre-authorized debit or credit card.

Communications & Info

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Customer Advantage offers the ability to update your information and manage the types of communications or notifications you receive.

Already an Electronic Billing Customer?

Follow these steps to create a password and get started: 

  1. Visit myaccount.eastwardenergy.com to access Customer Advantage. (We recommend using Google Chrome for the best user experience.) 
  2. Select “Forgot Password”. 
  3. Enter your eBill registered email as your User ID. You will be prompted for your User ID and email address. Please re-enter the same email in both fields. 
  4. Enter the displayed verification code and select “Submit”. 
  5. Check your inbox or junk folder. You will have 20 minutes to reset your password. 
  6. Follow the link in the “Reset Password” email and enter a new password. 
  7. With your email address and new password, log in to Customer Advantage. 
  8. Enjoy the benefits of Customer Advantage! 

 

Sign-Up for Customer Advantage

  1. Visit myaccount.eastwardenergy.com to access Customer Advantage. (We recommend using Google Chrome for the best user experience.) 
  2. Select “Sign up”.
  3. Complete the account registration form. (You will need your Eastward Energy account number to complete the registration).
  4. With your User ID and your password, log in to Customer Advantage.
  5. Enjoy the benefits of Customer Advantage!

Having trouble signing-in to Customer Advantage?

Please contact our Customer Care team at 1 (877) 836-7427.

 

Payments and Forms

Customers who are not registered for Customer Advantage can make a credit card payment and submit a form electronically.

Ready to take the next step? Connect to natural gas.

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